How to set up a Webhook Journey

In order to use webhook to engage your audience, please follow the instructions below:

Webhook destination will later be used in Customer Journeys, where you can configure the content and the targeted audience.

Create Webhook Destination

Webhook destination will later be used in Customer Journeys, where you could configure the content and the targeted audience.

Please follow these step:

1. Hover your mouse over Setting >> Channel Integration >> Webhook, then click Create button

2. Choose destination in Destination Catalog

3. Input the necessary information of the destination

General Information

Field's name	Description
Destination Name	Name your destination as you want
Description	Describe this destination. Usually, it would be the objective of this destination
Destination Catalog	Choose a catalog
Method	It is "Push" automatically

Configure fields

Depending on the selected category, a list of corresponding configuration fields will be displayed.

Frequency Capping

Frequency Capping settings allows users to limit the times an audiences receiving a marketing message.

Option	Description
Ignore duplicate messages for the scheduled journey	One audience just receive one message in an iteration of journey schedule
Limit frequency for the journey (3 months duration)	Limit allocation frequency to 1 audience in a journey for 3 months (Ex: 2 times/person)
Limit frequency for destination	Limit allocation frequency to 1 audience per unit of time (hour, day, etc.) (Ex: 3 times/month, 1 times/day)

Create a Journey using App Notification channel

1. Hover your mouse over Marketing >> Orchestration >> Create button >> Create from Scratch

NOTE: If you want to trigger Journey by Action-based node, choose Journey Orchestration channel instead.

2. Configure the trigger node

3. Add Webhook destination

Choose Design from Scratch

4. Configure and input the content of the app notification

STEP 1 - Settings

• Campaign Name: Input the name of your campaign

• Delivery Destination: Choose the destination you have just created above

• Delivery Algorithm: Randomization

• Delivery Hours of the Day: Choose the time this notification will reach your audience

STEP 2 - Compose

5. Save and Activate the Journey

• Click Save change to save the Journey

• Click Activate to start running the Journey