# Help feature
## I. Overview
This feature locates on the right side of the horizontal header bar of CDP 365.
After clicking on the icon , the screen will show a pop-up with many options to choose:
* ***New feature and announcement:*** You will be directed to the[ Release Note](/cdp-365-user-guide-en/use-cases/release-notes.md) section of our User Guide which is a report published new or updated features with technical details.
* ***Leave feedbacks:*** You are able to send us your feedbacks, concerns and suggestions via ticket.
* ***Get help:*** Find quick instruction about functions on CDP 365
* ***Get ideas with Antsomi Intelligence:*** Let Antsomi Intelligence suggest you ideas about any topics that you are working on.
After choosing an option to work on, a pop-up on the right side will appear to allow you perform the action. You could change its position by drag and drop the header area.
## II. How to use this feature?
### A - Leave feedbacks - Create a ticket
In the pop-up, choose the "Leave feedbacks" option:
There are two types of feedback you could send to us:
* **Report an issue:** Create a ticket sending to Antsomi Success Team to detect your problems with features and functions during the process of using CDP 365.
* **Request an idea**: Create a ticket sending to Antsomi Success Team about any recommendations or ideas about the software that you think we should develop or improve to serve your business purposes better.
#### STEP 1 - Input the neccesssary information
After choosing the type of feedback you want, you have to fill out the information of your current concern in these fields:
#### **When you noticed this issue, what were you trying to do?**
Select the feature in CDP 365 that related to your concern in the list
#### **Title**
Enter the title of the ticket which briefly describe your objective
#### **Message:**
Input the content of the message you want to send to us. The content should be as informative and succinct as possible so that our team could support you faster.
You could format your content by highlighting the text and then using these following features:
**Format text features**
1. **Basic**
* *Heading hierarchy:* Structure your document.
* *Font style & effects:* Bold, Italic, Underline, Strikethrough. 
* *Source code:* Quote the code you want to include in the pop-up
2. **Advanced**
Clicking on button to display advanced text format settings include:
* *Insert image:* . You can also copy and paste image to the message for a quick action.
* *Insert icon:*
* *Adjust text color, highlight color:*
* *Preview your content:* Click  icon to preliminary showing the message to be sent in the Preview pop-up .
* *Insert an URL:* Click  icon, insert the link and choose how will it be opened in the Insert/ Edit link pop-up
* *Alignment and Indentation:* Defines the way in which text is lined up against the side edges 
* *Ordered list and Unorder list:* Create a list of related items in inherant or no inherant order.
* *Undo & Redo:* Come back or reverse your last changes. 
* *Attach file:* Click on  icon and upload the file you want to attach in the message
#### Screenshort/ Record your screen
To take a picture or record your actions on the current screen, click on the button that serve your purpose
1. **Capture a screenshot:** Take a screenshot of your screen
After clicking on the button, choose the tab or window you want to share with Antsomi
Then use features provided in the left side pop-up to make changes in the picture
* *Highlight an area:* Hover over the icon and choose the color of the *shape*, then drag on the screen to draw.
* *Create a comment*: Hover over the icon and choose the color of the *marker*, then input the content of your comment in the box.
* *Draw with pen:* Hover over the icon and choose the color of the *pen*, then click and hold down this mouse to draw.
* *Draw an arrow:* Hover over the icon and choose the color of the *arrow,* then drag and drop to draw.
* *Draw a solid shape:* Hover over the icon and choose the color of the shape, then drag and drop to draw a shape to cover the content in the picture.
2. **Record your screen:** Record a footage of your actions
Using features provided at the bottom of the screen to start the recording:
* Drag and drop the button cho change the position of the editor pop-up
* Click the button to start recording the screen. While recording, you could stop or pause the process by clicking these two buttons.
* Click or to choose whether to record the sound or not.
#### Change/ delete media
After adding picture or video to the ticket, you could change or delete it by clicking  or 
#### STEP 2 - Save and send the ticket
After filling out all the information, click Send to send the ticket to Antsomi team.
The ticket sent will appear in the list of ticket in ticket Management app. You could use this app to track your ticket and see our responses. To locate *Ticket Management*, click on **Verify support request** button .
Whenever there is any changes in your tickets, you will receive a notification in the Notification center.
### B - Get help
Locate our quick User Guide by typing in the objective you want to achieve while using CDP 365.
Then choose a document that best matches your requirement
### C - Get ideas with Antsomi Intelligence
Type in the questions you want to ask Antsomi Intelligence. You could only ask 10 questions per day.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
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```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
