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  • Release Notes
    • 2024
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    • 2023
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    • 2022
      • December 2022
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      • January 2022
  • CDP 365 INTRODUCTION
    • Overview of CDP 365
    • Feature Structure
    • CDP 365's Interface
    • Help feature
  • PERSONAS
    • Visitors & Customers
      • Data table
      • Explore data
      • Upload data
      • Apply data view
      • View profile
    • Segments
    • Plannings
    • Predictive Models
      • RFM Model
      • Lifecycle Stages
  • DATA HUB
    • Event Sources
      • Source
        • Website
        • System delivery
      • Conversion Event
    • Business Objects
      • Data Objects
        • Data table
        • Attributes
          • Custom Attribute
          • Computed Attribute
            • Event Counter
            • Aggregation
            • Most Frequent
            • First
            • Last
            • Unique List
            • Unique Count
            • Conversion Attribution
            • Virtual Custom Function
            • Schedule Custom Function
        • Collections
        • Groups
        • Setting
      • Data Views
      • Import Histories
      • Export Histories
    • Analytic Models
    • Data Schema
  • Marketing Hub
    • Customer Journeys
      • Work with Journey
        • Destination nodes
          • Web Embedded
            • Design from JSON
              • Control Toolbar
              • Setting
                • Template Setting
                • Blocks & Settings
                  • Countdown
                  • Dynamic Content
                  • Image
                  • Video
                  • Boolean
                  • Number
                  • Text
                  • Array
                  • Object
          • Line App
          • Zalo
      • Blast Campaign
      • Third-party campaigns
      • Metrics
      • Label
      • Custom Function
      • Status of Journey
    • Channel Integration - Destinations
      • All Destinations
        • Email
        • Web Personalization
        • Web Push-Notification
        • App Push Notification
        • Smart Inbox
        • Conversation
        • Webhook
        • SMS
        • Viber
        • Whatsapp
        • Line
        • Zalo
        • File Transfer
    • Promotion Center
    • Media Template
      • Control Toolbar
      • Settings
        • Template Settings
          • Basic
          • Advanced
        • Blocks & Settings
          • Columns
          • Text
          • Image
          • Button
          • Optin Fields
            • Email
            • Phone
            • Dropdown select
            • Datetime
            • Radio button/ Checkbox
            • Privacy Notice
          • Yes/No
          • Count down
          • Video
          • Coupon Wheel
          • Spacer
          • Divider
          • Icon
          • HTML
          • Slide show
          • Group
          • Rating
          • Table
          • Shake and Win
          • Lucky gift box
          • OTP Verification
      • Layers
      • Live Preview
    • Email Template
      • Control Toolbar
      • Settings
        • Email Template Settings
          • Basic
          • Advanced
        • Blocks & Settings
          • Columns
          • Text
          • Image
          • Button
          • Count down
          • Spacer
          • Divider
          • Icon
          • HTML
          • Menu
          • Table
          • Unsubscribe
          • Group
      • Layers
      • Live Preview
    • Link Management
  • Insights
    • Quick start guide
    • Data Source
      • Create a data source
    • Reports
      • Create reports
        • About reports
        • Build, stylize, and add data to reports
          • Set report date ranges
          • Add and configure components
          • Chart references
            • Area chart reference
            • Bar chart reference
            • Bullet chart reference
            • Geo chart reference
            • Line chart reference
            • Pie chart reference
            • Pivot table reference
            • Scatter and bubble chart reference
            • Scorecard reference
            • Table reference
            • Time series reference
            • Tree map reference
          • Add reference lines to charts
          • Add and edit data
          • Add pages and report navigation
          • Report layout options
          • Work with color
          • Add text, images, lines, and shapes
          • Arrange and distribute components
          • Use the Insights Report Editor
        • Copy a report
        • Delete a report
        • Tutorial: Create a new report
      • Filter your data
        • About filters
        • Create, edit, and manage filters
        • Configure filter conditions
        • Filter examples
      • Make reports interactive
        • Let your viewers control the date range
        • About controls
        • Use controls across data sources
        • Add chart interaction filters
        • Let viewers drill down into your data
        • Link to a page
        • Export data from a chart
        • Embed external content in reports
        • Let viewers select the fields in charts
      • Blend multiple data sources in a chart
        • About data blending
        • Blend data in charts
        • Filter blended data
        • Change the date range for blended data
        • Use blending to reaggregate data
      • Glossary
        • Aggregation
        • Blended data
        • Chart
        • Component
        • Component, report-level
        • Connector
        • Data set
        • Data source
        • Dimension
        • Edit mode
        • Field
        • Join key
        • Metric
        • Owner
        • Page
        • Properties panel
        • Report
        • View mode
        • Viewer (user type)
  • DATAFLOWS
    • Dataflows
      • Creating a Dataflows
        • Action node
          • Add data
          • Delay
          • Filter
          • Script
          • SQL
          • Branch
          • Add column
          • Aggregate
          • Select column
          • Join
          • Bin
          • Merge Columns
          • Split Columns
          • Group
          • Union Rows
          • Save data
        • Destination channel
          • Send mail
          • Export to Google Sheet
          • Google Audience
          • Facebook Audience
          • Big Query
          • Postgre
          • Export to CDP 356 Events
          • Export to CDP 365 Business Object
          • Export to CDP 365 Segment
      • Work with Dataflow
      • Status of Dataflow
    • Data Destinations
      • Create a Data Destination
      • View/Edit a Data Destination
      • Data Destinations Connectors
        • Amazon S3
        • CDP Coupon
        • Google Audiences
        • CDP Business Object
        • CDP Segment
        • CDP Event
        • Audience SaleForce Maketing Cloud
        • Google BigQuery
        • Facebook Audiences
        • Google Ads Audiences
        • Postgres
        • Send Mail
        • Google Sheet
    • Data Source
      • Create a Data Source
      • View/Edit a Data Source
      • Data Source Connectors
        • Google Sheets
        • Oracle
        • KiotViet
        • Elastic Search
        • Haravan
        • Tiki
        • Sapo
        • Lazada
        • Shopee
        • Fanpage Messages
        • Google Analytics
        • CDP ANTSOMI
        • Trello
        • Google Ads
        • Facebook Ads
        • Youtube
        • PostgreSQL
        • MySQL
        • File Upload (Big Table)
        • Business Object
        • JSON API
        • SQL Workspace
        • CDP 365 Segment's Members
        • Analytic Model Antsomi
        • SQL Server
  • PORTAL SETTINGS
    • Overview
    • Data Protect
    • General Setting
      • Roles
    • Accounts
    • IP Restriction
    • Menus
    • Account Sharing
  • Annotation
    • Conditions
    • Time range
    • Data Format
    • Function List
  • TICKET MANAGEMENT
    • Tickets
  • Use cases
    • Personas
      • Visitors/Customers
        • How to add new and update Customers to CDP
        • How to create a Customer Custom Attribute
        • How to create a Customer Computed-Last Attribute
      • Segments
        • How to export .xml file?
        • How to create a Dynamic Segment
        • How to create a Static Segment (Matching file)
        • How to create a new segment?
        • Create a segment for Cart Abandonment
        • Set up a "Segment" containing emails to be excluded before sending mail
      • How to create "Attribute" for "Customer"/"Visitors"?
    • Data Hub
      • Event Sources
        • Set up Event Tracking code to track events into CDP
        • Set up Event Tracking code to track events into CDP
        • How to check data after you track an event on the website and app?
      • Business Objects
        • How to create "Data Source" connected with the "Data Object" of CDP 365
        • How to create a Collection
        • How to create "Custom Attributes" with Input via UI feature
    • Marketing Hub
      • How do I set up an advertising SMS campaign using the SMS FPT destination?
      • Strengthening User Identity Verification with OTP Authentication
      • How to use Line Message Templates?
      • How to set up a Webhook Journey
      • How to set up a campaign using SMS channel
      • How to setup a campaign using App Notification channel?
      • How to configure a smart inbox campaign? (In Progress...)
      • How to calculate conversion goals for a journey?
      • How to recommend products using the Parent-Child Algorithm
      • How to create Branded domain in Link Management?
      • How to send messages using OneWay SMS destination?
      • How to explore Journeys?
      • How to test a Journey using Email channel?
      • How to send marketing email using Mailgun Destination?
      • How to send marketing SMS using One Way SMS Destination?
      • How to create Web Personalization using Media JSON in CDP 365?
      • How to create an Email Customer Journey?
      • How to create a Web personalization journey?
      • How to create a "Trello Card" using CDP 365
      • How to display template on website using CDP 365
      • Initialize customer after submitting form
      • How to create Customer Journey?
      • How to set up some Inline templates
      • How to monitor campaign performance?
      • How to create "Promotion"/"Coupon" by uploading files?
      • How to create Coupon from Magento or ERP system to CDP 365?
      • How to send "SMS Yondu" using CDP 365
      • How to send mail from email upload?
      • How to send "Zalo Notification Service" using CDP 365
      • How to send message using "FB Messenger" in CDP
      • How to Send SMS using "Klasik SMS" in CDP 365
      • How to push notification "Firebase Cloud Messaging" using CDP 365
      • How to Send email using "Amazon SES" in CDP 365
      • How to define zone in website for improve web personalize performance
      • How to Send "Viber Yondu" using CDP 365
      • How to send "Infobip Viber" using CDP 365
      • How to send "eSMS Viber" using CDP 365
      • How to create a new "Display Zone"
      • How to Send SMS using "Telerivet SMS" in CDP 365
      • How to push notification using "Onesignal (App Push)" in CDP 365
      • How to push notification using Antsomi Web Push in CDP 365?
      • How to Send email using "SendGrid" in CDP 365
      • How to send email using "Mailjet" in CDP 365?
      • How to send WhatsApp message in CDP 365?
      • How to send Telegram message in CDP 365?
      • How to track click metric of OneSignal App Push
      • How to send Ticket from CDP 365 to Antbuddy?
    • Insights
      • How to create "Report" with “Journey performance” data source?
      • How to create a new "Data sources"?
    • Dataflows
      • How can I export data from CDP 365 to Google Sheets?
      • Collect data from TikTok Form to CDP 365
      • How to create a Segment Data Source
      • How to create a report from multiple data sources?
      • How to send messages using "Facebook Messenger" in CDP 365
      • How to create a new Google Analytics data source?
      • How to create Facebook Ads data source?
      • How to create Google Ads data source?
      • How to create a "Destination Channel" in "Dataflows"?
      • Set up Dataflows to push data to a Business Object in CDP 365
      • Set up Dataflows to push data to Google and Facebook Audiences
      • How to upload segment data into Google Ad Manager (GAM) 360 using Dataflow?
    • Portal Settings
      • How to set up two-step authentication?
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On this page
  • I. Overview
  • II. How to use this feature?
  • A - Leave feedbacks - Create a ticket
  • B - Get help
  • C - Get ideas with Antsomi Intelligence

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  1. CDP 365 INTRODUCTION

Help feature

Even if you are a new bee or a frequent user, this feature will definitely walk you through CDP 365 in an easiest and most convenient way.

PreviousCDP 365's InterfaceNextVisitors & Customers

Last updated 8 months ago

Was this helpful?

I. Overview

This feature locates on the right side of the horizontal header bar of CDP 365.

  • Leave feedbacks: You are able to send us your feedbacks, concerns and suggestions via ticket.

  • Get help: Find quick instruction about functions on CDP 365

  • Get ideas with Antsomi Intelligence: Let Antsomi Intelligence suggest you ideas about any topics that you are working on.

After choosing an option to work on, a pop-up on the right side will appear to allow you perform the action. You could change its position by drag and drop the header area.

II. How to use this feature?

A - Leave feedbacks - Create a ticket

In the pop-up, choose the "Leave feedbacks" option:

There are two types of feedback you could send to us:

  • Report an issue: Create a ticket sending to Antsomi Success Team to detect your problems with features and functions during the process of using CDP 365.

  • Request an idea: Create a ticket sending to Antsomi Success Team about any recommendations or ideas about the software that you think we should develop or improve to serve your business purposes better.

STEP 1 - Input the neccesssary information

After choosing the type of feedback you want, you have to fill out the information of your current concern in these fields:

When you noticed this issue, what were you trying to do?

Select the feature in CDP 365 that related to your concern in the list

Title

Enter the title of the ticket which briefly describe your objective

Message:

Input the content of the message you want to send to us. The content should be as informative and succinct as possible so that our team could support you faster.

You could format your content by highlighting the text and then using these following features:

Format text features

  1. Basic

  1. Advanced

Screenshort/ Record your screen

To take a picture or record your actions on the current screen, click on the button that serve your purpose

  1. Capture a screenshot: Take a screenshot of your screen

After clicking on the button, choose the tab or window you want to share with Antsomi

Then use features provided in the left side pop-up to make changes in the picture

  1. Record your screen: Record a footage of your actions

Using features provided at the bottom of the screen to start the recording:

Change/ delete media

STEP 2 - Save and send the ticket

After filling out all the information, click Send to send the ticket to Antsomi team.

Whenever there is any changes in your tickets, you will receive a notification in the Notification center.

B - Get help

Locate our quick User Guide by typing in the objective you want to achieve while using CDP 365.

Then choose a document that best matches your requirement

C - Get ideas with Antsomi Intelligence

Type in the questions you want to ask Antsomi Intelligence. You could only ask 10 questions per day.

After clicking on the icon , the screen will show a pop-up with many options to choose:

New feature and announcement: You will be directed to the section of our User Guide which is a report published new or updated features with technical details.

Heading hierarchy: Structure your document.

Font style & effects: Bold, Italic, Underline, Strikethrough.

Source code: Quote the code you want to include in the pop-up

Clicking on button to display advanced text format settings include:

Insert image: . You can also copy and paste image to the message for a quick action.

Insert icon:

Adjust text color, highlight color:

Preview your content: Click icon to preliminary showing the message to be sent in the Preview pop-up .

Insert an URL: Click icon, insert the link and choose how will it be opened in the Insert/ Edit link pop-up

Alignment and Indentation: Defines the way in which text is lined up against the side edges

Ordered list and Unorder list: Create a list of related items in inherant or no inherant order.

Undo & Redo: Come back or reverse your last changes.

Attach file: Click on icon and upload the file you want to attach in the message

Highlight an area: Hover over the icon and choose the color of the shape, then drag on the screen to draw.

Create a comment: Hover over the icon and choose the color of the marker, then input the content of your comment in the box.

Draw with pen: Hover over the icon and choose the color of the pen, then click and hold down this mouse to draw.

Draw an arrow: Hover over the icon and choose the color of the arrow, then drag and drop to draw.

Draw a solid shape: Hover over the icon and choose the color of the shape, then drag and drop to draw a shape to cover the content in the picture.

Drag and drop the button cho change the position of the editor pop-up

Click the button to start recording the screen. While recording, you could stop or pause the process by clicking these two buttons.

Click or to choose whether to record the sound or not.

After adding picture or video to the ticket, you could change or delete it by clicking or

The ticket sent will appear in the list of ticket in ticket Management app. You could use this app to track your ticket and see our responses. To locate Ticket Management, click on Verify support request button .

Release Note