# How to send messages using "Facebook Messenger" in CDP 365

In order to send messages through Faceboook Messenger, you should follow the instructions below:

1. Create a Data Source - Facebook Messenger 
2. Create a Data Destination - CDP Business Object
3. Create a Dataflow (To push data from Facebook Page to CDP 365)
4. Create a Segment of Visitor
5. Create a Destination (Facebook Messenger)
6. Create a Customer Journey (To send messages via Facebook Messenger)

DETAILED INSTRUCTION

## STEP 1 - Create Facebook Messenger data source <a href="#i.-create-a-new-data-source-to-get-the-list-of-users-who-have-sent-messages-to-your-page" id="i.-create-a-new-data-source-to-get-the-list-of-users-who-have-sent-messages-to-your-page"></a>

This step is to take the data of users who sent messages to your Facebook Page

### 1.  Access the "DATAFLOWS" app and go to the "Data Source" menu <a href="#id-1.-access-the-dataflows-app-and-go-to-the-data-source-menu" id="id-1.-access-the-dataflows-app-and-go-to-the-data-source-menu"></a>

<figure><img src="https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FUeKUuVd9H6Qacei9gBw0%2Fimage.png?alt=media&#x26;token=a028f24a-f7ad-4339-9c17-e396294a8551" alt=""><figcaption></figcaption></figure>

### 2. Click ![](/files/M93s8BhaNGQcdRlTqYtq) to create new a Data source <a href="#id-2.-click--to-create-new-a-data-source" id="id-2.-click--to-create-new-a-data-source"></a>

<figure><img src="https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FbMebD2Hh3fnFho1nu0xB%2Fimage.png?alt=media&#x26;token=a023408a-631b-4783-ac6c-55c497dc0ae3" alt=""><figcaption></figcaption></figure>

### 3. Select "Facebook Messenger" connector <a href="#id-3.-select-facebook-page-connector" id="id-3.-select-facebook-page-connector"></a>

<figure><img src="/files/FctQV4D43CS7hw4oUIuZ" alt=""><figcaption></figcaption></figure>

### 4. Login your Facebook account <a href="#id-4.-login-your-facebook-account" id="id-4.-login-your-facebook-account"></a>

<figure><img src="/files/XSw6u6fSswadRpfBh0sd" alt=""><figcaption></figcaption></figure>

### 5. Select the page that you want & click Connect <a href="#id-5.-select-the-page-that-you-want" id="id-5.-select-the-page-that-you-want"></a>

<figure><img src="/files/hNstQ0VWLQLC6tnq02hC" alt=""><figcaption></figcaption></figure>

#### 6. Choose fields & Click Apply <a href="#id-7.-click-apply-button-to-finish-creating-data-source" id="id-7.-click-apply-button-to-finish-creating-data-source"></a>

* After clicking Connect, a pop-up is shown to let you select the fields you want to take the data
* Click apply so save your selection and save the Data Source

<figure><img src="/files/4lGIQgOGUed3gpIZdRxK" alt=""><figcaption></figcaption></figure>

## STEP 2 - Create a Data Destination

This step is to&#x20;

## STEP 3 - Create a Data Flow <a href="#ii.-set-up-dataflow-to-push-facebook-user-id-data-to-visitor-business-object-in-the-cdp-system" id="ii.-set-up-dataflow-to-push-facebook-user-id-data-to-visitor-business-object-in-the-cdp-system"></a>

### 1. Access the "DATAFLOWS" app and go to the "Dataflows" menu <a href="#id-1.-access-the-dataflows-app-and-go-to-the-dataflows-menu" id="id-1.-access-the-dataflows-app-and-go-to-the-dataflows-menu"></a>

<figure><img src="https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fx2fs6NH4qLYZR9pr1mV3%2Fimage.png?alt=media&#x26;token=8915dcf8-9723-4ec7-8885-b0f10e86040f" alt=""><figcaption></figcaption></figure>

### 2. Click *+ Blank Dataflow* <a href="#id-2.-click--blank-dataflow" id="id-2.-click--blank-dataflow"></a>

<figure><img src="/files/lZkrWVH2ThOaF5twp38w" alt=""><figcaption></figcaption></figure>

### 3. Select Data Source  <a href="#id-3.-select-the-facebook-page-data-source-that-you-created-then-click-the-create-dataflow-button" id="id-3.-select-the-facebook-page-data-source-that-you-created-then-click-the-create-dataflow-button"></a>

* Select the data source that you created in [STEP 1](#i.-create-a-new-data-source-to-get-the-list-of-users-who-have-sent-messages-to-your-page), then click the "Create dataflow" button

<figure><img src="/files/bpBZKP3ltTTWdKzsmSk4" alt=""><figcaption></figcaption></figure>

### 4. Configure Add data node <a href="#id-4.-select-the-field-you-want-to-get-the-data" id="id-4.-select-the-field-you-want-to-get-the-data"></a>

* The first node in a data flow is **Add data** node. Here, you can choose which fields you want to get data from.
* Drag the fields on the left box and drop it to ![](/files/RED15DVgyTxX3qbYfJX3)
* You can preview the data by clicking ![](/files/IP3VtjYFa5dVDLqAx9FU)

<figure><img src="https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fj3Duu2FHppNBH21LOnKd%2Fimage.png?alt=media&#x26;token=f5e8a6ed-5c62-4310-96d9-aafeb6bdfa04" alt=""><figcaption><p>The configuration of <em>Add data</em> node</p></figcaption></figure>

<mark style="background-color:red;">NOTE:</mark>

* "User ID" is the ID of the Facebook accounts who have sent message to your page
* Facebook only returns a list of User id that have sent message to your page within 24 hours

### 5. Add "Destination channel" node <a href="#id-5.-add-destination-channel-node" id="id-5.-add-destination-channel-node"></a>

<figure><img src="https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fun5y1YX95CL7fM8D2ZPA%2Fimage.png?alt=media&#x26;token=99817fd5-eb1e-4e6a-80a2-fcc14984265e" alt=""><figcaption></figcaption></figure>

You can see how to create a destination channel for a Business Object [here](https://docs.antsomi.com/cdp-365-user-guide/quick-start-guide/how-to-create-a-destination-channel-in-dataflows)​Select "Visitor" Business Object, then map facebook's User id with Visitor's User ID on CDP system![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F8EHCl5acSo9jszzpJQ7i%2Fimage.png?alt=media\&token=41574f70-67b2-4aab-8b62-09a11ad9e3d8)You need to create a "Custom attribute" in the "Visitor" Business Object to know it's the Facebook user ID pushed from the dataflowYou can see how to create a "Custom attribute" [here](https://docs.antsomi.com/cdp-365-user-guide/quick-start-guide/how-to-create-attribute-for-customer-visitors)​For example: Create a Custom attribute of "Is Facebook user\_id" with data type of Number![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FI5wMP3dZCDMuP8HtW2Tn%2Fimage.png?alt=media\&token=f0ebda7b-60bb-420f-b8a5-9d622990777a)

* If the value of this attribute is 1, it is the User ID of Facebook

Set value pushed from dataflow to 1 for this Customer attribute![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F1clvYgO7CYnx9aoiTs5B%2Fimage.png?alt=media\&token=8fee2779-4949-4d58-ad6e-fe2b9acdd42c)Select write mode is Insert all

#### 6. Save Dataflow <a href="#id-6.-save-dataflow" id="id-6.-save-dataflow"></a>

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FjD0mMGQHOCJu87FY86Ic%2Fimage.png?alt=media\&token=c9920864-f695-4a96-8d30-dc641a466441)

#### 7. **REVIEW & TURN ON** <a href="#id-7.-review-and-turn-on" id="id-7.-review-and-turn-on"></a>

Used to view setup information in dataflows and setup execution time![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FCpBT9BEbapa0GD93rOZi%2Fimage.png?alt=media\&token=912a4d07-5502-4610-a9f4-f890ad94c4f9)![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fz07OgDzR3nNT1I3EZUVM%2Fimage.png?alt=media\&token=aec991a3-cc16-4dee-ba77-f50d1935bd8c)**Force Run:** Used to run immediately without timeout in dataflows![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FRHjWEYyhS8iEx7JwwQHR%2Fimage.png?alt=media\&token=45c8d868-b7e7-4912-b1ed-7fc94c670e54)After the dataflow has finished running, you can go to the Visitor menu in Personas App to check the creation of Facebook User ID in CDP:![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fz2Su0aKnYypJYn9ULyMx%2Fimage.png?alt=media\&token=b4e5ed35-432b-47b3-8ed6-f93588356b7a)![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FhjA8YVV7pYvREe2yWJlt%2Fimage.png?alt=media\&token=006a9bc1-12ea-447a-a224-9100a99a2852)

### III. Create a new Visitor Segment to get a list of Facebook User IDs <a href="#iii.-create-a-new-visitor-segment-to-get-a-list-of-facebook-user-ids" id="iii.-create-a-new-visitor-segment-to-get-a-list-of-facebook-user-ids"></a>

The conditions you set in the segment are as follows:![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FFZXgoNGQ2WWY7nr7dewv%2Fimage.png?alt=media\&token=5e3d5500-ebb4-4c49-b497-f6fc1d233183)Note: You can see how to create a new segment [here](https://docs.antsomi.com/cdp-365-user-guide/quick-start-guide/how-to-create-a-new-segment)​

### IV. Create a "Messenger" destination  <a href="#iv.-create-a-messenger-destination" id="iv.-create-a-messenger-destination"></a>

#### 1. Access the "MARKETING HUB" app and go to the "Destinations" menu <a href="#id-1.-access-the-marketing-hub-app-and-go-to-the-destinations-menu" id="id-1.-access-the-marketing-hub-app-and-go-to-the-destinations-menu"></a>

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FRB7p3czQw62dLyG5fe3a%2Fimage.png?alt=media\&token=5b5e2bce-12fd-4e38-b3ac-de7a6e1d3ebe)

#### 2. Click "+" button and select "Conversation" <a href="#id-2.-click--button-and-select-conversation" id="id-2.-click--button-and-select-conversation"></a>

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FeXOPnfMcORroQSeQ3yJ4%2Fimage.png?alt=media\&token=35386e34-b079-4df4-b94d-b8122eab9610)

#### 3. Select "Destination catalog": "Messenger" <a href="#id-3.-select-destination-catalog-messenger" id="id-3.-select-destination-catalog-messenger"></a>

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F8U6lsMvyIcNQkJ8TgVdF%2Fimage.png?alt=media\&token=039e3ac7-f67a-4b96-9cc7-baedfe254957)

#### 4. Fill in the necessary information for the destination <a href="#id-4.-fill-in-the-necessary-information-for-the-destination" id="id-4.-fill-in-the-necessary-information-for-the-destination"></a>

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FExXFefswk3vHAr50Qepk%2Fimage.png?alt=media\&token=17167bfa-077e-453a-adfe-f435d9560cd8)

| Field               | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Page scoped user id | User ID Facebook of the recipient of the messageYou can click![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fe5GNX79BQkdc2wru0gQr%2Fimage.png?alt=media\&token=bb7a2947-cb86-40bc-b2c8-1be9cd72f634)icon to add Personalization![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FaK2Onn4iUKS7obVPwv6R%2Fimage.png?alt=media\&token=38496508-3116-44d2-b58a-273635687ffb)​![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FCAFOxcD2195HNTP7Cfbw%2Fimage.png?alt=media\&token=f36e874e-6fe2-435b-a68b-37826fbac79f)​ |
| Access token        | Access token of your page on Facebook.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |

**Note: Currently, please share your page with us with the following permission: "Send and respond to message as the Page"​**![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Ffl39rp7WsSm9xY9deaTZ%2Fimage.png?alt=media\&token=f4e82a44-480e-4e5c-a234-6a523ddbd361)**​-> We will help you set up the necessary information in destination​**

#### V. Sending "Messenger" via Customer Journey <a href="#v.-sending-messenger-via-customer-journey" id="v.-sending-messenger-via-customer-journey"></a>

Log into CDP system, access **"MARKETING HUB"** app and go to **"Customer Journeys"** menu![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FVP19xnZV2JvVmId0MRIC%2Fimage.png?alt=media\&token=d9cceea5-710d-45f1-92fc-d01f2e584b3a)We have 2 channels that supporting to send:

* "Conversation"
* "Journey Orchestration"

![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F8B6y2tmzF1iMkY4PnNry%2Fimage.png?alt=media\&token=1dbf11d5-83fd-4cba-b97e-1dee90e51669)At the "Schedule trigger" node, select the segment containing the Facebook user id that you created![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FxAmhCAzW8VcUaBRtRGr0%2Fimage.png?alt=media\&token=87f42fb9-bb77-4b52-ab69-bd5f77987b5c)Click "+" button to Create Journey, add "Destination" node and select "Messenger" destination![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FZluJCMk5vCyiOqUQYff4%2Fimage.png?alt=media\&token=2da41f6d-be98-440b-940e-f02431a85503)Fill out necessary information![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FUbpQ2U0OMB2QpFnHMVWd%2Fimage.png?alt=media\&token=317063db-8afd-4d53-b58c-615a4b7b93fe)Click "Save change" button to finish setting journey![](https://2980605795-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F0XauWU0JULWsJGs0YYmR%2Fimage.png?alt=media\&token=4b923c50-598a-42f2-887b-dc080a3a4957)After finishing the setting of the Journey, we can activate and send message to customer

##


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.antsomi.com/cdp-365-user-guide-en/use-cases/dataflows/how-to-send-messages-using-facebook-messenger-in-cdp-365.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.