Zalo
Last updated
Last updated
Zalo channel allows you to connect CDP 365 with Zalo Official Account and determine the desired message template to be used in Customer Journey.
To create a destination, follow the step below:
Hover your mouse over Settings ➞ Choose Channel Integration
Step 1 - Choose a catalog: There are many vendors which provides the services and CDP 365 could also connect with them. Each vendor is treated as a catalog. When creating a new destination, you are able to choose a type that matches your business demand.
Next Steps: Depending on the catalog you choose, the step taken to configure a destination will vary. See more details in the next part.
Fields that having the red asterisk * are consider required fields, you must fill the information to be able to move to the next step.
General Information
Destination Name *
The name of the destination. You could choose any language you want
Description
Enter whatever you want to describe the destination
Configure fields
App ID *
The ID of your Zalo OA App
OA ID *
The ID of your Zalo OA Account
Secret Key *
The Secret Key of your Zalo OA Account
Refresh Token *
The Token of your Zalo OA Account
Receiver *
Enter a specific Receiver's Zalo ID or attribute which determine Receiver's Zalo ID based on your need
Is Schedule (true or false)
CDP 365 provides many built-in message templates to help you diversify the content sent to your audience, so in this step, choose any templates you want to be used in Customer Journeys.
Fields that having the red asterisk * are consider required fields, you must fill the information to be able to move to save the destination.
App ID *
The ID of app
OA ID *
The ID of your Zalo OA Account
Secret Key *
A piece of code used to unlock the application
Refresh Token *
Used to generate new access token
Country Phone Code (Ex: 84)
Area code for the country
Is Schedule (true or false)
After creating ZNS destination, you could use it in Customer Journeys like below picture:
Variant name
Input the title of the message so that you could differentiate it with the others.
Phone number
The phone number registered for Zalo Account
Tracking ID
Allow transmit customized content to ZNS to track a certain type of data according to your demand. For instance, the value here could be Order ID to know which transaction the message sent belongs to.
Template ID
The ID of the template provided by Zalo
Template data
The value of the fields that required by the template
Click and select Zalo
To add attribute, open the Add Personalization popup by clicking button
Only the templates chosen here are displayed in Customer Journeys ( )
The system will automatically select all the templates. To remove one, click on the button --> choose Remove. To add one, click on + Add new template & select the desired option
Click to finish the process
