How to send "eSMS Viber" using CDP 365

STEP 1: Create the eSMS Viber destination

1. Log in to CDP 365. Hover your mouse over Settings. Choose Channel Integration.

2. Click the button and select Viber

Choose destination catalog: eSMS Viber

3. Fill in the necessary information for the destination

General Information

Destination Name
Description

NOTE: You can add another language if you want by clicking

Configure fields

The configuration of the eSMS Viber destination is required these fields:

API Key, Secret Key, and Brand Name are the information that you registered with Vihat. So please go to your Vihat account to get the information.

Country Code

Its the country code of the receiver's phone number which can be formatted 84 for the Vietnam country code.

Note:

No "+" before the code, for example, +84. If there is +84, the destination is wrong, and can not send the message.
Only one country code for a destination.
Limit by 255 characters.

Phone Number

The phone number of receivers that you can use data available in CDP 365 to set the configuration of the receiver.

Note:

Limit by 150 characters.

You click the icon to add Personalization.

Personalization type: Visitor/Customer Attribute
Personalization attribute: List of attributes in Visitor/customer that you selected before
Default value: The default phone number that will be used if a customer does not have a phone number.

Example: The receiver phone number is the phone number in the Visitor Business Object. Note: You should add personalization so your receiver's phone number could be dynamic in the journey. If not, the journey could only send Viber messages to the phone number you put in here.