How to send "eSMS Viber" using CDP 365
STEP 1: Create the 'eSMS Viber' destination
1. Log in to CDP 365. Hover your mouse over Settings. Choose Channel Integration.
3. Fill in the necessary information for the destination
General Information
Destination Name
Description
Destination Catalog: Choose eSMS Viber
Configure fields
The configuration of the eSMS Viber destination is required these fields:
API Key, Secret Key, and Brand Name are the information that you registered with Vihat. So please go to your Vihat account to get the information.
Country Code
Its the country code of the receiver's phone number which can be formatted 84 for the Vietnam country code.
Note:
No "+" before the code, for example, +84. If there is +84, the destination is wrong, and can not send the message.
Only one country code for a destination.
Limit by 255 characters.
Phone Number
The phone number of receivers that you can use data available in CDP 365 to set the configuration of the receiver.
Note:
Limit by 150 characters.
Personalization type: Visitor/Customer Attribute
Personalization attribute: List of attributes in Visitor/customer that you selected before
Default value: The default phone number that will be used if a customer does not have a phone number.
Example: The receiver phone number is the phone number in the Visitor Business Object. Note: You should add personalization so your receiver's phone number could be dynamic in the journey. If not, the journey could only send Viber messages to the phone number you put in here.
General Setting
For the general setting, please check here!
STEP 2: Create a Customer Journey
1. Access the "MARKETING HUB" app and go to the "Customer Journeys" menu
2. Choose a Channel
We have 2 channels that supporting to send Viber:
Viber
Journey Orchestration
4. Add and configure the Destination node
Choose the method to design the Viber message
Select an "eSMS Viber" destination that you have created in Step 1
Fill out the necessary information
5. Save and activate the Journey
Click "Save change" to save the Journey.
Click "Activate" to start running the Journey and sending Viber messages to journey targeted audience.
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