How to send "Infobip Viber" using CDP 365
Last updated
Last updated
Select Infobip Viber in the Destination Catalog
Destination Name
Description
The configuration of the Infobip Viber destination is required these fields:
The key is provided by Infobip for your Infobip Viber account.
To get the API Key, please follow these steps
Step 1: Go to your Infobip account, find the API Keys app at the DEVELOPER TOOLS
Step 2: Copy the API Key
Step 3: Paste it to the API Key in the Configure field
To get the Base URL, go to your Infobip account
Step 1: Go to the Developers tab, copy the API Base URL
Step 2: Paste the Base URL in the Configure fields
NOTE: You have to add "https://" before the API Base URL after pasting it, for example, https://jdv4xv.api.infobip.com.
Its the country code of the receiver's phone number which can be formatted as 84 for the Vietnam country code.
NOTE:
No "+" before the code, for example, +84. If there is +84, the destination is wrong and can not send the message.
Only one country code for a destination.
Limit by 255 characters.
The phone number of receivers that you can use data available in CDP 365 to set the configuration of the receiver.
NOTE:
Limit by 150 characters.
Personalization type: Visitor/Customer Attribute
Personalization attribute: List of attributes in Visitor/customer that you selected before
Default value: The default phone number that will be used if a customer does not have a phone number.
Example: The receiver phone number is the phone number in the Visitor Business Object. NOTE: You should add personalization so your receiver's phone number could be dynamic in the journey. If not, the journey could only send Viber messages to the phone number you put in here.
You input the Name that will be shown in the Viber message.
For the general setting, please check here!
We have 2 channels that supporting to send Viber:
Viber
Orchestration
Choose the method to design the Viber message
Select a "Infobip Viber" destination that you have created in Step 1
Fill out the necessary information
Notes: If you input the Button Title, the Landing Page is required to fill.
Click Save to save the Journey.
After that, click Activate to start running the Journey and sending Viber messages to journey targeted audience.
NOTE: You can add another language if you want by clicking
You click the icon to add Personalization.
Click to add Destination node, choose Infobip Viber
