SMS

This article provides you the meaning of Configure fields for each SMS destination.

Basically, to send SMS to your audience, you have to create a Destination and then create a Customer Journey (See example). Each destination has its unique required set of fields that needed to filled correctly in order to be authenticated.

SMS FPT

FPT's SMS Brandname service allows businesses to send personalized messages to their customers using the company’s registered brand name as the sender, instead of a generic phone number. This enhances brand recognition and credibility, helping businesses build trust and maintain a professional image in customer communications.

There are two types of SMS services: Customer Service SMS and Advertising SMS

  • Customer Service SMS focuses on delivering essential, personalized updates, notifications, and support to customers.

  • Advertising SMS is designed for marketing and promotional purposes, helping to engage current customers and attract new users.

To use this destination, please provide the following information:

Field
Description

Client ID

The unique identifier provided by the FPT vendor

Client secret key

The secret key associated with your Client ID, provided by the vendor

Brand name

The name of your brand registered with the vendor

Receiver phone number

The field containing the customer’s phone number

Incom SMS

Field
Description

Username

Account Name Registered Service Provider

Password

The password of the account registered with the service provider

Prefix id

Service number is the number that INCOM owns: 6x89, 996, 997, 998, 19001255, .. is the Brandname of the registered customer if sending customer service

Command code

Service code

Country Code (Ex: 84)

Area code for the country

Phone number

Phone number of the SMS recipient

SMS Wavecell

Field
Description

Source

ID of the customer who has registered for the service

Destination

The recipient's phone number.

API Key

A piece of code that needs to be passed to verify the right to use the API

Sub Account ID

Vivas SMS

Field
Description

Username

Account Name registered for the service

Password

Password of the account registered for the service

Brand name

Trademark name registered with service provider

Phone number

Phone number of the SMS recipient

SMS Brandname

Field
Description

Token

A piece of code that needs to be passed to verify the right to use the API

Phone Number

Phone number of the SMS recipient

Brand Name

Brand name registered with service provider

Type

Type of message to send (1: Customer care, 6: SMSOrder)

eSMS SMS

Field
Description

API Key

A piece of code that needs to be passed to verify the right to use the API. To take this key, go to your eSMS account and choose "Quản lí API"

Secret Key

It is provided by eSMS provider, you can also find it with API Key.

Brand Name

Brand name registered with service provider

Phone number

The receiver's phone number. (For best usage, you should choose personalization so that SMS could be sent to your customer via Customer Journeys )

For this destination, you are able to send Broadcast message - a type of message that are sent to a large number of audience.

To do so, locate Delivery Interval Setting and check on the option "Enable Broadcast" and determine the quantity of audience who will receive the message in one time.

VSMS

Field
Description

Username

Account Name registered for the service

Password

Password of the account registered for the service

Brand name

Brand name registered with service provider

Phone number

Phone number of the SMS recipient

ANTS SMS

Field
Description

Username

Account Name registered with service provider

Password

Password of the account registered for the service

Brand name

Brand name registered with service provider

Phone number

Phone number of the SMS recipient

SMS Infobip

Field
Description

API Key

API key that SMS Infobip provided you

Base URL

Facility that helps the platform identify the originator of each API request

Brand Name

Brand name registered with infobip

Phone number

Phone number of the SMS recipient

Noah SMS

Field
Description

Username

The name that you use when accessing the system

Password

A secret word or phrase that must be used to gain admission to the system

Brand name

Registered brand name

Share Key

Used to create a piece of code to ensure that the request of the partner needs to be sent

Phone number

Phone number of the SMS recipient

Country Code

Area code for the country

Telerivet SMS

Field
Description

API Key

API key that you generated on Telerivet SMS. How to get the API Key

Project ID

Project ID corresponding to your API key. How to get the Project ID

Phone Number

  • Phone number of the SMS recipient

  • You can click theicon to add Personalization

Klasik SMS

Field
Description

API Key

API key that Klasik SMS provided you

Country Code (Ex: 84)

Area code for the country

Phone Number

  • Phone number of the SMS recipient

  • You can clickto add Personalization

SMS LACHONG MEDIA

Field
Description

Brandname

Trademark name registered with service provider

Username

Account Name registered for the service

Password

Password of the account registered for the service

Phone number

Phone number of the SMS recipient

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