How to create an Email Customer Journey?
Use case:
A number of customers enter the website, viewed products, and added products to their cart but ended the session without purchasing. I want to send an email to remind customers about their carts and encourage customers to complete their transaction
Steps:
2. In the Orchestration workspace:
2.1. Enter the journey name: Remind Customers about their cart
2.2. Add a trigger and configure the trigger node
Trigger node: Action-based Trigger
Configure the trigger node:
Journey schedule:
Start date: 07/10/2022 at 03:00 PM
Close date: 14/10/2022 at 03:00 PM
Trigger time: All time
Trigger when visitor:
Select event: Add to cart
In any source of: Websites, App iOS, App Android, App Flyer, Magento TS ENG
General settings: Unlimited frequency
Custom Input: Client - Antsomi
2.3. Add and configure the Action node
Action node: Wait for event
Configure Action node:
Trigger when visitor:
Select event: Purchase
In any source of: Websites, App iOS, App Android, App Flyer, Magento TS ENG
Waiting for: 2 hours
2.4. Add and configure the Destination node at the Waiting timeout branch
Destination node: Amazon SES
The design method: Design from Email template
Configure Destination node:
Setting:
Campaign Name: Remind Customers about their cart
Delivery Destination: Amazon SES to Visitors
Delivery Algorithm: Randomization
Compose:
Variant Name: Remind Customers about their cart
Subject: You missed something
Select template: from Gallary
3. Click Save to save the journey
4. Click Activate to run the journey
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