How to send Ticket from CDP 365 to Antbuddy?
STEP 1: Create Antbuddy destination
1. Open Channel Integration
Log in to CDP 365. Hover your mouse over Settings. Choose Channel Integration.
3. Choose Antbuddy
4. Fill the necessary information
General information
Destination Name
Description
Method: Choose Send Ticket
Configure fields
Webhook Url: The Webhook Listener link in your account on Antbuddy. To get the URL, do as follow:
Open Webhook setting on Antbuddy
Copy the URL -> Paste to Webhook URL field in CDP 365
Sender User: Email address of sender
General Setting
Frequency Capping
Frequency Capping settings allows users to limit the times an audiences receiving a marketing message.
| Option | Description |
|---|---|
Ignore duplicate messages for the scheduled journey | One audience just receive one message in an iteration of journey schedule |
Limit frequency for the journey (3 months duration) | Limit allocation frequency to 1 audience in a journey for 3 months (Ex: 2 times/person) |
Limit frequency for destination | Limit allocation frequency to 1 audience per unit of time (hour, day, etc.) (Ex: 3 times/month, 1 times/day) |
Delivered rate
Delivered rate setting allows users to limit the number of messages sent per second for a specific Destination.
| Option | Description |
|---|---|
As fast as possible | The maximum number of marketing messages sent per second will depend on the system possibility. |
Limit send rate {x} time(s) per second | The number of marketing messages sent per second will be set by user. (Ex: You are creating a destination for G Suite Email, the value you set is 100. That means only 100 emails will be sent in 1 second) |
5. Click Save to save the Destination
STEP 2: Create a Customer Journey
1. Log into CDP 365 system. Hover your mouse over Marketing and go to All Channels menu.
2. Choose Orchestration
4. Configure the Trigger node
The type of trigger node for Webhook is always Scheduled trigger
Journey schedule
Trigger Journey
Once: The journey will run only 1 time
By hour/day/week/month: The Journey will run hourly/ daily/ weekly/ monthly
Trigger time - The time Journey will start running
At a specific date & time: Choose the date and time the journey will start
Right after the journey activated: The journey will run after you click Activate
Include/ Exclude Audiences
Choose the audiences who are able/not able to go to the Journey
General Settings
Limit the time an audience would receive a ticket
Unlimited frequency: The audience will receive as many ticket as the journey run
Limited frequency: The audience will receive {x} ticket per day/week/month/lifetime
5. Add and configure Destination node
Choose Design from scratch
Design the campaign:
Settings
Campaign Name
Delivery Destination: Choose the destination you created in STEP 1
Delivery Algorithm
Delivery Hours of the Day: Choose the time you want to send the Ticket to Antbudy
Compose
| Field | Description |
|---|---|
Variant Name | The name of the Ticket you will send |
Contact Type | BO Customer or BO Lead |
Title | The title of the ticket |
Content | The content of the Ticket |
The email of customers | |
Phone Number | The phone number of customers |
Group Name | Choose the group of ticket |
SLA Name | SLA (Service-level Agreement) of the ticket |
Channel | The channel that you will reply ticket from client |
Tag Name | Choose the tag of Ticket |
6. Save and Activate the Journey
Click Save to save the Journey
Click Activate to start running the Journey
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