> For the complete documentation index, see [llms.txt](https://docs.antsomi.com/cdp-365-user-guide-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antsomi.com/cdp-365-user-guide-en/use-cases/marketing-hub/how-to-send-ticket-from-cdp-365-to-antbuddy.md).

# How to send Ticket from CDP 365 to Antbuddy?

## STEP 1: Create Antbuddy destination

### 1. Open Channel Integration

* Log in to **CDP 365**. Hover your mouse over **Settings**. Choose **Channel Integration**.

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FlQoKkkLqXDVcTjkeO9jR%2Fimage.png?alt=media&amp;token=b6b607ef-625f-44e2-b74a-9da689591a01" alt=""><figcaption></figcaption></figure>

### 2. Click  ![](https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FGiyIpJ2OLyR2Rjb9A1s9%2Fimage.png?alt=media\&token=69a7fe0f-1906-4131-886c-a6a310f079b1) to create a new Destination. Choose Webhook.

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FRih7BoQk2Ta9V61HokoQ%2Fimage.png?alt=media&amp;token=1e27503f-3271-483d-945c-8405af42010c" alt=""><figcaption></figcaption></figure>

### 3. Choose Antbuddy

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2F8jlvMWC7PG1oibYcumda%2Fimage.png?alt=media&amp;token=ac5ea22d-b141-46e8-9091-fa412a2e5944" alt=""><figcaption></figcaption></figure>

### 4. Fill the necessary information

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FwaryEnYEnaiRvohc6Wbg%2Fimage.png?alt=media&amp;token=a67353e8-f035-4158-b9ff-5a6ee11feac1" alt=""><figcaption></figcaption></figure>

***General information***

* Destination Name
* Description
* Method: Choose Send Ticket

***Configure fields***

* Webhook Url: The Webhook Listener link in your account on Antbuddy. To get the URL, do as follow:

1. Open Webhook setting on Antbuddy&#x20;

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FamJfUgRTjhrW8Xk7OwOw%2Fimage.png?alt=media&amp;token=a4516024-e6e0-4cfc-a23d-3b448ce3edcb" alt=""><figcaption></figcaption></figure>

2. Copy the URL -> Paste to Webhook URL field in CDP 365

If you haven't had the URL, click ![](https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FDhllUfPvzh96iLJiGjbo%2Fimage.png?alt=media\&token=5cea09e1-a1d7-4e4d-8847-f52284c469d8)

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FqW4ErYls6sRFrRVtmv1O%2Fimage.png?alt=media&amp;token=c7e7da82-cc3b-4ecd-8f95-726caecb69f5" alt=""><figcaption></figcaption></figure>

* Sender User: Email address of sender&#x20;

***General Setting***

*Frequency Capping*

Frequency Capping settings allows users to limit the times an audiences receiving a marketing message.

<table><thead><tr><th width="262">Option</th><th>Description</th></tr></thead><tbody><tr><td>Ignore duplicate messages for the scheduled journey</td><td>One audience just receive one message in an iteration of journey schedule </td></tr><tr><td>Limit frequency for the journey (3 months duration)</td><td><p>Limit allocation frequency to 1 audience in a journey for 3 months </p><p>(Ex: 2 times/person)</p></td></tr><tr><td>Limit frequency for destination</td><td><p>Limit allocation frequency to 1 audience per unit of time (hour, day, etc.) </p><p>(Ex: 3 times/month, 1 times/day)</p></td></tr></tbody></table>

*Delivered rate*

Delivered rate setting allows users to limit the number of messages sent per second for a specific Destination.&#x20;

<table><thead><tr><th width="333">Option</th><th>Description</th></tr></thead><tbody><tr><td>As fast as possible</td><td>The maximum number of marketing messages sent per second will depend on the system possibility.</td></tr><tr><td>Limit send rate {x} time(s) per second</td><td><p>The number of marketing messages sent per second will be set by user. </p><p>(Ex: You are creating a destination for G Suite Email, the value you set is 100. That means only 100 emails will be sent in 1 second)</p></td></tr></tbody></table>

### 5. Click Save to save the Destination

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FwPBhzfURKs83C5kFEaw1%2Fimage.png?alt=media&amp;token=510fcff6-7b6b-4ac7-98c7-94f20e979ef6" alt=""><figcaption></figcaption></figure>

## STEP 2: Create a Customer Journey

### 1. Log into **CDP 365** system. Hover your mouse over **Marketing** and go to **All Channels** menu.

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FhmsSE8NnErUSXJzFexJ1%2Fimage.png?alt=media&amp;token=16f1014d-fc7b-4ee3-8e25-e3e494863c8d" alt=""><figcaption></figcaption></figure>

### 2. Choose Orchestration

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FafSrpVElror9iSIcFLEC%2Fimage.png?alt=media&amp;token=da3ee740-6246-4fdd-9a81-999fae894414" alt=""><figcaption></figcaption></figure>

### 3. Click  ![](https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FGiyIpJ2OLyR2Rjb9A1s9%2Fimage.png?alt=media\&token=69a7fe0f-1906-4131-886c-a6a310f079b1) to create a new Customer Journey

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FatiOH9fkERdS9nrVp2ve%2Fimage.png?alt=media&amp;token=efda75bf-6d94-4500-831c-0d7be95e52e8" alt=""><figcaption></figcaption></figure>

### 4. Configure the Trigger node

* The type of trigger node for **Webhook** is always **Scheduled trigger**

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FTceYg8zDPUHDf3qfPdGL%2Fimage.png?alt=media&amp;token=adfa422c-7fe6-471b-b3dc-46667957a674" alt=""><figcaption></figcaption></figure>

**Journey schedule**

*Trigger Journey*

* Once: The journey will run only 1 time
* By hour/day/week/month: The Journey will run hourly/ daily/ weekly/ monthly

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FwhVSE9OaOaLHiQcLbBJz%2Fimage.png?alt=media&amp;token=fff980a5-6d33-494f-9546-8bb9ba94e3fd" alt=""><figcaption></figcaption></figure>

*Trigger time -* The time Journey will start running

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FtPmepiJMuoW7qu7xxvOx%2Fimage.png?alt=media&amp;token=1dafea62-bc0a-4ad3-a48d-62a6252a1cb8" alt=""><figcaption></figcaption></figure>

* At a specific date & time: Choose the date and time the journey will start
* Right after the journey activated: The journey will run after you click Activate

**Include/ Exclude Audiences**

* Choose the audiences who are able/not able to go to the Journey
* Click ![](https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2F6beo0UljM0pEW1PIo2uN%2Fimage.png?alt=media\&token=34b101ba-1aa5-4a15-8ea3-4fca45a26ffc)or <img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2Fj4DnzpZ0dANdiMBE8o2y%2Fimage.png?alt=media&amp;token=83f32ee5-a42a-4c35-a7ee-db2440878b3f" alt="" data-size="original"> to add audiences.

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2F9gQsqlcuyzczvT9Xco4C%2Fimage.png?alt=media&amp;token=fdbb5f43-c108-42c0-9acb-d602960fbd38" alt=""><figcaption></figcaption></figure>

**General Settings**

Limit the time an audience would receive a ticket

* Unlimited frequency: The audience will receive as many ticket as the journey run
* Limited frequency: The audience will receive {x} ticket per day/week/month/lifetime

### 5. Add and configure Destination node

* Click ![](https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FehqykQQGjmxZDYg0SQYB%2Fimage.png?alt=media\&token=7206a166-5c41-40c4-8f6d-381e7ac1ec01) to add Destination node -> Choose **Antbuddy**

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2Fhh3cy2ewoRy8Kl4aOZMi%2Fimage.png?alt=media&amp;token=4f2b29e4-7cd6-40c2-aff8-c1e80fb57736" alt=""><figcaption></figcaption></figure>

* Choose **Design from scratch**

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2F5VIU34rftekGjY8IkjFq%2Fimage.png?alt=media&amp;token=624cc5a5-6745-4661-b4ef-dd311fcec2d6" alt=""><figcaption></figcaption></figure>

* Design the campaign:

1. Settings

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FItdwHDwiCuQBnYKVexMc%2Fimage.png?alt=media&amp;token=9dc74d29-867f-4ebe-a8aa-9eeebc3d6ad8" alt=""><figcaption></figcaption></figure>

* Campaign Name
* Delivery Destination: Choose the destination you created in STEP 1
* Delivery Algorithm
* Delivery Hours of the Day: Choose the time you want to send the Ticket to Antbudy

2. Compose

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2Flsr2pDnUh3kgNszLW5VT%2Fimage.png?alt=media&amp;token=c9d7e290-0ed5-4f4d-b0b1-91564fecf0c6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FKflbAex6PcTrO6l1hvid%2Fimage.png?alt=media&amp;token=49e339d1-4be2-457c-ba84-73cdef5394b2" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="223">Field</th><th>Description</th></tr></thead><tbody><tr><td>Variant Name</td><td>The name of the Ticket you will send</td></tr><tr><td>Contact Type</td><td>BO Customer or BO Lead</td></tr><tr><td>Title</td><td>The title of the ticket</td></tr><tr><td>Content</td><td>The content of the Ticket</td></tr><tr><td>Email</td><td>The email of customers</td></tr><tr><td>Phone Number</td><td>The phone number of customers</td></tr><tr><td>Group Name</td><td>Choose the group of ticket</td></tr><tr><td>SLA Name</td><td>SLA (Service-level Agreement) of the ticket</td></tr><tr><td>Channel</td><td>The channel that you will reply ticket from client</td></tr><tr><td>Tag Name</td><td>Choose the tag of Ticket</td></tr></tbody></table>

### 6. Save and Activate the Journey

* Click **Save** to save the Journey

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FM2fs1bsl6J9AT7nj6zWC%2Fimage.png?alt=media&amp;token=0e48d6ab-c068-40ba-a859-53b84a50f611" alt=""><figcaption></figcaption></figure>

* Click **Activate** to start running the Journey

<figure><img src="https://826840553-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbtU4vFUxT5JkWYHePuoX%2Fuploads%2FZboOQjzMfPnEu20d0ldQ%2Fimage.png?alt=media&amp;token=cd424138-6706-4050-bf0e-43d32d0e51cb" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.antsomi.com/cdp-365-user-guide-en/use-cases/marketing-hub/how-to-send-ticket-from-cdp-365-to-antbuddy.md?ask=<question>&goal=<endgoal>
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