How to send message using "FB Messenger" in CDP

I. Create a new Data source to get the list of users who have sent messages to your page

For Facebook Messenger, choose Realtime.

Note:

"User ID" is the ID of the Facebook account who have sent message to your page
Facebook only returns a list of User id that have sent message to your page within 24 hours

You can see how to create a destination channel for a Business Object

Select "Visitor" Business Object, then map facebook's User id with Visitor's User ID on CDP system

You need to create a "Custom attribute" in the "Visitor" Business Object to know it's the Facebook user ID pushed from the dataflow

You can see how to create a "Custom attribute"

For example: Create a Custom attribute of "Is Facebook user_id" with data type of Number

Set value pushed from dataflow to 1 for this Customer attribute

Select write mode is Insert all

Used to view setup information in dataflows and setup execution time

Force Run: Used to run immediately without timeout in dataflows

After the dataflow has finished running, you can go to the Visitor menu in Personas App to check the creation of Facebook User ID in CDP:

The conditions you set in the segment are as follows:

Note: You can see how to create a new segment

Field	Description
Page scoped user id	User ID Facebook of the recipient of the message You can click icon to add Personalization
Access token	Access token of your page on Facebook.

Field

Description

Page scoped user id

User ID Facebook of the recipient of the message

You can click icon to add Personalization

Access token

Access token of your page on Facebook.

Note: Currently, please share your page with us with the following permission: "Send and respond to message as the Page"

-> We will help you set up the necessary information in destination