How to create a Web personalization journey?

STEP 1: Go to Web personalization

Hover your mouse over Marketing and go to the Web Personalize menu

Click button to create a new journey

Choose an account you want to be the creator of the journey -> Click Select

STEP 2: Configure the Journey

Trigger node

For Web personalize, the trigger node is always Action-based type, meaning the Journey is triggered by the event of audiences.

Journey Schedule

It's the time running the journey.

Start date: The date and time a journey will start running
Close date: The date and time a journey will stop running
Trigger time: The time when the journey stops or allows receiving the audience.

-> All time: The journey will always receive audience

--> Specific days of the week: The journey will only receive audience in a set period of time

For example: The journey displaying a pop-up on a website only from 7:00 AM to 9:00 PM every day during its lifetime. The setting should be . If you adjust the time on Everyday, it will automatically apply for all days of the week.

Trigger when visitor

Set the conditions of the chosen event that an audience must satisfied.

Select event: Choose the event you want
In any source of: Choose the domain where the event happened. After selecting an event, CDP 365 will propose a list of sources that have the event.
Where: Filter the selected event. It could combine many conditions by AND logic

General settings

Limit the times an audience enters the journey

Unlimited frequency: Allow audiences to enter the journey unlimitedly
Limited frequency: Limit the times an audiences entering the journey

For example, a journey aims to show a pop-up for whom view more than 3 items per hour and a user could only views the pop-up once during the whole journey. The setting should be

Action node

Allow filtering of the audiences entering a journey that help the journey customize the marketing messages.

As for Web personalization, there are 5 available node:

Action node

Description

Delay

The journey continues after a set of time

If/Then branches

The journey breaks into branches and an audience enters a branch only

Filter

Filter the audience being in the journey

A/B split

Conduct A/B testing

Parallel filter

The journey breaks into branches and an audience enters all branches

To add Action node, there are 2 ways:

Drag and drop the node you want

Click and choose the node you want

Destination nodes

It's a marketing output of the journey. As for Web personalization, it's the media that will be displayed in a website (pop-up, banner, floating bar, etc).

Add destination node: the action is the same as Action node.
Choose the method to design the template