Tickets
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This Ticket application is for user to raise a request/question related to CDP 365 with ease and will receive quick reply from CDP CS support team.
Status of the ticket:
: the ticket has just been created.
On the left side of the popup: input basic information of the ticket
Title: Input title of the ticket.
Owner: Owner of the ticket. A ticket must have an owner.
Follower(s): users who will follow this ticket with the owner.
A Popup will show up to select accounts:
Search bar: to search for account name
Uncheck all: to uncheck all selected account
Select accounts need to add as followers
Click Apply to d selected account to be followers
Click Cancel to close the popup.
Feature: choose an application in CDP 365 that having a concern needed to raise the ticket.
Type: choose a type of issue.
Priority: choose priority of this ticket.
Category: Choose the category of this issue.
Reference URL: this URL is a reference for our support team for easier to support the issue.
On the right side of the popup: input the message of the ticket.
Message: Input a message to CDP 365 support team.
Editor bar: support to customize the message (image below)
Note: Maximum file size: 50MB
Standard action:
Click on the title of the ticket to view & reply a ticket.
A popup will show to display ticket information (Image below)
On the left side of the popup: display ticket’s information.
On the right side of the popup: show ticket conversation and message reply.
Message: Write a message to CDP 365 support team.
Click on a file to download to your device
Standard action:
: the ticket is being reviewed by support team and would be replied in the shortest time.
: this ticket is pending and need more information from user for next steps.
: this ticket is solved.
: this ticket has been closed after 7 days resolved.
On the main page of Ticket page, click or to create a new ticket. A popup will show up to create a new ticket:
Click to add followers into this ticket.
Click to add files in this ticket. The maximum file size: 50MB per file.
Click to remove the file from the ticket.
Click to send this ticket to CDP support team.
Click to close this ticket without sending.
When you click on button or on the top right of the popup, a popup will show up to confirm that this ticket will not be sent to support team.
Click to confirm the cancelation of this ticket.
Click to close the popup.
After clicking on button, the ticket would send to our support team, and the created ticket will be update in the data table.
Click to show more information of the senders and followers (image below)
Click to show less information.
Click to send the reply to CDP 365 support team.
Click to cancel the ticket reply.
When you click on button or on the top right of the popup, a popup will show up to confirm that this ticket will not be sent to support team.
Click to confirm the cancelation of this ticket.
Click to close the popup.
