# Tickets
This Ticket application is for user to raise a request/question related to CDP 365 with ease and will receive quick reply from CDP CS support team.
Ticket app
**Status of the ticket:**
: the ticket has just been created.
: the ticket is being reviewed by support team and would be replied in the shortest time.
: this ticket is pending and need more information from user for next steps.
: this ticket is solved.
: this ticket has been closed after 7 days resolved.
## Create a ticket
On the main page of Ticket page, click or to create a new ticket. A popup will show up to create a new ticket:
**On the left side of the popup:** **input basic information of the ticket**
* Title: Input title of the ticket.
* Owner: Owner of the ticket. A ticket must have an owner.
* Follower(s): users who will follow this ticket with the owner.
Click to add followers into this ticket.
A Popup will show up to select accounts:
1. Search bar: to search for account name
2. Uncheck all: to uncheck all selected account
3. Select accounts need to add as followers
4. Click **Apply** to d selected account to be followers
5. Click **Cancel** to close the popup.
* Feature: choose an application in CDP 365 that having a concern needed to raise the ticket.
* Type: choose a type of issue.
* Priority: choose priority of this ticket.
* Category: Choose the category of this issue.
* Reference URL: this URL is a reference for our support team for easier to support the issue.
**On the right side of the popup: input the message of the ticket.**
* Message: Input a message to CDP 365 support team.
{% hint style="info" %}
Hint: An screenshot can be copied into the message for easy reference.
{% endhint %}
* Editor bar: support to customize the message (image below)
Editor
* Click to add files in this ticket. The maximum file size: 50MB per file.
{% hint style="warning" %}
Note: **Maximum file size: 50MB**
{% endhint %}
**Standard action:**
* Click to remove the file from the ticket.
* Click to send this ticket to CDP support team.
* Click to close this ticket without sending.
When you click on button or on the top right of the popup, a popup will show up to confirm that this ticket will not be sent to support team.
* Click to confirm the cancelation of this ticket.
* Click to close the popup.
After clicking on button, the ticket would send to our support team, and the created ticket will be update in the data table.
## View/Reply a ticket
Click on the title of the ticket to view & reply a ticket.
A popup will show to display ticket information (Image below)
View/Reply ticket popup
**On the left side of the popup:** display ticket’s information.
**On the right side of the popup:** show ticket conversation and message reply.
* Message: Write a message to CDP 365 support team.
* Click to show more information of the senders and followers (image below)
* Click to show less information.
* Click on a file to download to your device
**Standard action:**
* Click to send the reply to CDP 365 support team.
* Click to cancel the ticket reply.
When you click on button or on the top right of the popup, a popup will show up to confirm that this ticket will not be sent to support team.
* Click to confirm the cancelation of this ticket.
* Click to close the popup.
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