Line

I - Overview

Line App destination allows you to connect CDP 365 with Line Official Account and determine the desired message template to be used in Customer Journey.

II - Detailed Instruction

To create a new destination, do as follow:

• Hover your mouse over Settings ➞ Choose Channel Integration ➞

• Click and select Line channel

• Follow 2 steps to set the information for the destination

STEP 1 - General Information

Fields that having the red asterisk * are consider required fields, you must fill the information to be able to move to the next step.

Group	Fields	Description
General Information	Destination Name *	The name of the destination. You could choose any language you want
	Description	Enter whatever you want to describe the destination
Configure fields	Receiver *	Enter a specific Receiver's Line ID or attribute which determine Receiver's Line ID based on your need To add attribute, open the Add Personalization popup by clicking button
	Token *	Your token key in Line App
General Settings	Frequency Capping Delivered rate	See the description of each option here

STEP 2 - Choose A Template

• CDP 365 provides many built-in message templates to help you diversify the content sent to your audience, so in this step, choose any templates you want to be used in Customer Journeys.

• Only the templates chosen here are displayed in Customer Journeys.

• The system will automatically select all the templates. To remove one, click on the button --> choose Remove. To add one, click on + Add new template & select the desired option

• Click Save to finish the process