> For the complete documentation index, see [llms.txt](https://docs.antsomi.com/cdp-365-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antsomi.com/cdp-365-user-guide/quick-start-guide/how-to-send-zalo-notification-service-using-cdp-365.md).

# How to send "Zalo Notification Service" using CDP 365

"Zalo Notification Service (ZNS)" is a service that sends customer care notifications via API to phone numbers using Zalo

## 1. Instruction to get information for using "ZNS" in CDP system

* Accessing the link [Zalo Developer](https://developers.zalo.me/) to log in your account

![Log in your account](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F9erAqnbKCVhFZ8EY3mRe%2Fimage.png?alt=media\&token=74cde166-ec50-4ab0-a302-af94a3e0055f)

* Selecting existing app or creating a new one

![App](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FMoDtG5RLADhVWPNzWDGE%2Fimage.png?alt=media\&token=18d26d66-a9f0-48e0-92b4-d259b25e2583)

* When clicking an app, the screen will be shown as:

![App Detail](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FTG2arLJd0FeWWtou5oSn%2Fimage.png?alt=media\&token=081b7895-5c8e-4b03-8b91-983f96e103cb)

* We can take the information of "App ID", "App Name" and "Secret key" on this screen
* We also need the information of "Refresh token" for using in CDP
* We can get "Refresh token" via getting "access token"
* Accessing the link [API Explorer](https://developers.zalo.me/tools/explorer/) and selecting "**OA Access token"** type then clicking "Get access token"

![Get OA access token](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FplQeJNLg1PFbSHBAumAu%2Fimage.png?alt=media\&token=5418b8ea-dfd0-483e-9c3e-166667cb8e8e)

* We can click to copy "Refresh token"

With all information above, we have enough data to create "destination" in CDP system

## 2. Destination "ZNS"

To create "ZNS" destination, we need to access "**MARKETING HUB" -> "Destinations"**

![Menu Destination](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FCNrypdkepVHl9yQt5WV3%2Fimage.png?alt=media\&token=f6acf59b-42c9-46a9-96c3-1b58bc10c7e7)

* After that, we click button Create and select "App-push notification" channel

![App-push notification channel](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fw6eYR0nAIppE3G3Bf4Nd%2Fimage.png?alt=media\&token=0e53a7b0-4b30-42d0-961a-a75ee085ed22)

* Select "Destination catalog" as "Zalo Notification Service"

![Destination catalog](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FuJCkJwzA6PAGhihMKhMt%2Fimage.png?alt=media\&token=3a097005-496a-4a12-8904-6abb5589194c)

* Fill out "Name" and required Info and then Save

![ZNS Destination](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FbQt2iwP2oqrLtgk1jXo5%2Fimage.png?alt=media\&token=a66fd7f1-db33-4334-91f1-068413557889)

* "App ID", "Secret Key", "Refresh Token" are information we mentioned in **section 1**
* "Country Phone Code": **84**
* "Is Scheduled": **true**

After clicking Save, we have finished creating "ZNS" destination.

To send "ZNS" to customer, we need to use Customer Journey

## 3. Sending "ZNS" via "Customer Journeys"

* Log into CDP system,  access **"MARKETING HUB"->"Customer Journeys"**

![Customer Journey menu](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2F7vDTjx06tUvdRZUu2yCB%2Fimage.png?alt=media\&token=ff88d8cf-8f01-4662-8ed7-aa38b9cc3c43)

We have 2 channels that are supporting to send "ZNS'

* "App Push- Notification"
* "Journey Orchestration"

![Channel](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FRE9zj0eXKJ5dASDg28Rm%2Fimage.png?alt=media\&token=63cda3d8-56a2-4ef4-8f8b-dda2c8082a5d)

* Click button Create Journey, add Destination node and select "ZNS" destination

![Button Create Journey](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FPxeHhG4iai1zNLEITAmy%2Fimage.png?alt=media\&token=ac218333-8ff8-4d27-8001-b12155320cb3)

![ZNS Destination](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2Fjg0vAeHEbX8NteIPetpz%2Fimage.png?alt=media\&token=77fdcf59-fd95-4839-828c-c7ebc8d1076d)

* Fill out necessary information and Save

![Content of ZNS destination](https://3576497809-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmECwNqMNUmu6OXHSYgDv%2Fuploads%2FkVHJSCU3Nfj0RyQaLyGf%2Fimage.png?alt=media\&token=0c87884a-39ab-4493-b596-cbd1300e13c1)

* "Phone number": Phone number of customer
* "Template ID": information from Zalo (previous provided)
* "Template data": Information we want to send to customer

After finishing the setting of journey, we can activate and send this "ZNS" to customer.