How to send "Zalo Notification Service" using CDP 365

"Zalo Notification Service (ZNS)" is a service that sends customer care notifications via API to phone numbers using Zalo

1. Instruction to get information for using "ZNS" in CDP system

• Accessing the link Zalo Developer to log in your account

• Selecting existing app or creating a new one

• When clicking an app, the screen will be shown as:

• We can take the information of "App ID", "App Name" and "Secret key" on this screen

• We also need the information of "Refresh token" for using in CDP

• We can get "Refresh token" via getting "access token"

• Accessing the link API Explorer and selecting "OA Access token" type then clicking "Get access token"

• We can click to copy "Refresh token"

With all information above, we have enough data to create "destination" in CDP system

2. Destination "ZNS"

To create "ZNS" destination, we need to access "MARKETING HUB" -> "Destinations"

• After that, we click button Create and select "App-push notification" channel

• Select "Destination catalog" as "Zalo Notification Service"

• Fill out "Name" and required Info and then Save

• "App ID", "Secret Key", "Refresh Token" are information we mentioned in section 1

• "Country Phone Code": 84

• "Is Scheduled": true

After clicking Save, we have finished creating "ZNS" destination.

To send "ZNS" to customer, we need to use Customer Journey

3. Sending "ZNS" via "Customer Journeys"

• Log into CDP system, access "MARKETING HUB"->"Customer Journeys"

We have 2 channels that are supporting to send "ZNS'

• "App Push- Notification"

• "Journey Orchestration"

• Click button Create Journey, add Destination node and select "ZNS" destination

• Fill out necessary information and Save

• "Phone number": Phone number of customer

• "Template ID": information from Zalo (previous provided)

• "Template data": Information we want to send to customer

After finishing the setting of journey, we can activate and send this "ZNS" to customer.