How to Send email using "SendGrid" in CDP 365

1. Access the "MARKETING HUB" app and go to the "Destinations" menu

2. Click "+" button and select "Email"

3. Select "Destination catalog": "SendGrid"

4. Fill in the necessary information for the destination

Field	Description
To Email	Email recipients. You can click icon to add Personalization
CC Email	Use to send an email to many people same time
API Key	API key that you created on SendGrid
From Email Name	Sender name
From Email Address	Email that you use to send to customers
Unsubscribe Group Id	ID of Unsubcribe Group that you create on SendGrid (optional)

How to create "API Key" on "SendGrid"

1. Login "SendGrid" system

2. Navigate to "Settings" on the left navigation bar, and then select "API Keys".

3. Click Create API Key.

4. Give your API key a name and select "Full Access", "Restricted Access", or "Billing Access".

5. Click "Create & View" button.

6. After successfully creating, copy your API key somewhere safe. For security reasons, do not put it directly in your code, or commit it somewhere public like GitHub.

How to create an "Unsubscribe Group"

Allow customers to opt-out of specific types of emails you send.

1. Login "SendGrid" system

2. Navigate to "Marketing" on the left navigation bar, and then select "Unsubscribe Group"

3. Click "Create new Group" button

4. Fill in the "Group name" and description

5. After successfully creating, you must upload or manual add data for "Unsubscribe Group"

6. Get "Unsubscribe Group Id"

5. Save to finish creating the "SendGrid" destination

6. Sending email using "SendGrid" via Customer Journey

Log into CDP system, access "MARKETING HUB" app and go to "Customer Journeys" menu

We have 2 channels that supporting to send:

• "Email"

• "Journey Orchestration"

Click "+" button to Create Journey, add "Destination" node and select "SendGrid" destination

Select a "SendGrid" destination that you have created before

Fill out necessary information

Click "Save change" button to finish setting journey

After finishing the setting of the Journey, we can activate and send email to customer.